FAQs

Why setup an account?

Setting up an account allows you to shop faster and easier. You can also keep track of all your quotes and orders, and reorder past purchases if needed. Your created account will automatically store your billing and shipping information for you, making it easy to update all contact information when necessary. This information will appear automatically when needed during the purchase and checkout process. There will no longer be a need to retype it each time you make a purchase!.

How do I update my account information?

Go to the My Account page to view your account information. Here you can edit your contact information, email address, and password. Please make sure your profile information is always correct and up to date so we can contact you regarding your account if necessary.

How do I contact a sales representative for help with my order?

If you have product questions, need a special product, have questions about your order, or have any other questions or issues, contact our Sales Department at (305) 477-8677 or fill out contact form.

How can I return an item?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refer to our Refund Policy page to learn more.

When will I receive my credit for a return?

Credit will be issued when goods are received & inspected by APS.

How late can you ship from your location?

We can ship from our location in Miami, FL up until 3:00 pm EST.

How long will it take for an order to ship?

Orders for in-stock items will normally ship the same day or next day. Shipping times for specialty items may vary depending on the manufacturer and availability.

What shipping providers does APS use?

We integrated UPS and FedEx shipping services to allow customers to choose their preferred method. If another type of carrier is desired, please indicate the company and an account number that we can bill for this service.

What is the cost of shipping?

Shipping will be calculated and stated in the checkout process as you place your order. Shipping charges are in addition to product prices and will be added to invoice.